Request account deletion
This page is for users of the Knotty Logistics Android app, Web and Dispatch services. You do not need to sign in to read these instructions or email a request.
Request from the Android app
- Open Profile.
- Select the delete-account control.
- Read the confirmation and submit the deletion request.
An accepted in-app request immediately disables further account access and revokes active login/session and push tokens. Personal-data deletion/anonymization is a separate fulfillment process with a target of 30 days from a valid request.
Request without the app
Email office@knottylogistics.com with the subject Knotty account deletion request. Identify your account email and company. Do not send your password. We verify that you control the account before accepting the request and applying the immediate access revocation.
Acknowledgment of a request is not confirmation of completed deletion. We confirm completion after the deletion/anonymization process has actually been fulfilled.
Retention and deletion
We aim to fulfill a valid account-deletion request within 30 days. We delete or anonymize personal profile and account data that is not required for legitimate business, security, legal, regulatory or financial-record purposes. Disabling access is the first step and is not confirmation that deletion has been completed.
| Record category | Retention |
|---|---|
| Tickets, signatures, completed job transaction records, billing and accounting records | 7 years |
| Raw GPS/location history | 1 year after the related job is completed |
| Security and audit records | 2 years |
Records affected by a legal hold, dispute, claim or investigation are retained until the matter is fully resolved, even if that exceeds the normal period. Where technically practical, retained historical records are de-linked or anonymized from the deleted account while preserving company transaction history, ticket and signature integrity, billing and accounting integrity, and audit integrity. Historical records do not justify retaining active authentication tokens, credentials or unnecessary profile data.
Backups are restricted to recovery use. Deletion and retention decisions must be reapplied if a backup is restored. We confirm fulfillment only after the deletion/anonymization work has been completed; we identify any records retained under the policy.
For privacy questions or account-deletion requests, contact office@knottylogistics.com.